Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

How can I contact you?

We would love to get in contact with you!

Our customer care team is available Monday to Friday between 9:00 am – 5:00 pm AEST and Friday - Tuesday 4:00am - 1:00pm EST or email us at info@niptuckswim.com

Please allow us 24 hours to get back to you!

Can I make changes to my order?

Unfortunately, we cannot make any changes to your order after it has been placed. However, if you have entered the incorrect shipping address please contact UPS to redirect your package to the correct address.

Contact UPS here: https://www.ups.com/us/en/support/contact-us.page

Remember to include your order number, address and any other relevant information.

Note: Nip Tuck Swim is not responsible once your package has left our warehouse facility.

How do I know if you received my order?

After placing your order with us, we’ll send you your order confirmation in an email
with your order number and the details of your order.


If you didn’t receive this email, please check your junk folder and if it’s not there, contact our customer care team Monday to Friday between 9:00 am – 5:00 pm AEST and Friday - Tuesday 4:00am - 1:00pm EST or email us at info@niptuckswim.com and we will resend you your order confirmation.

How do I track my order and when will it arrive?

Track your parcel here.

Can’t find your order through the link above? We suggest either contacting UPS directly or emailing us at info@niptuckswim.com

Contact UPS for our USA and International Customers here.

I have a problem with my order what do I do?

We're so sorry about this and we are here to help!

If a faulty item is delivered to you, please contact customer care as soon as possible with:
-Your order number
-Style number, colour & size
-Two or more photos of faulty item

If you have not received all the items you ordered, Please email our customer service team at info@niptuckswim.com and we’ll work to amend this as quickly as possible.

What payment options do you offer?

Credit / Debit Card: VISA, MASTERCARD, AMEX
-Paypal
-Afterpay
-Klarna
-ShopPay
-Apple Pay
-Google Pay

All orders are processed in USD

Can I return my order?

If the swimwear you have purchased isn’t quite right, we offer your choice of a:

Store Credit (3 year expiry).
Exchange OR
Full Refund

You will receive a free returns label if you choose to return your items for a store credit or an exchange.

Items that fit the following criteria are eligible for a return:

Full priced (not marked with ‘FINAL SALE’)*
Ordered within the last 30 days.
In original condition, un-worn and un-washed with tags and hygiene label attached.

*PLEASE NOTE:

Items marked as ‘FINAL SALE’ cannot be returned for a refund, exchange or store credit.

Items purchased with a discount code or temporary promotion will be accepted for a return through the online returns portal.

If the order was paid for with a gift card, the money will be returned back onto the gift card. Gift cards cannot be returned for cash.

Exchanges are only available for AU and US customers at this time.

Refunds exclude shipping costs. These charges will not be refunded.

How much does it cost to return my item?

Select store credit or exchange to avoid any postage costs.

If you are returning your items for a refund, you will be charged an $11.95 handling fee, this amount will be deducted from your total refund amount. Returns for store credits and exchanges are free of charge.

Original shipping costs will not be refunded.

How do I use a promo code or redeem my store credit or gift card?

There is a section specially for promo codes in our check out! After clicking ‘Check Out’ in your cart, you will be directed to the ‘Information’ tab where on the right-hand side of the page is the section for you to enter your discount code/gift card number.

Enter the promo code or gift card number here and click APPLY. This will automatically update your order total to the discounted price.

Please note, we cannot apply your discount code after you have placed your order.

Gift Cards

Gift Cards are purchased through our website and expire after 3 years. Gift Cards are exempt from customs duties and taxes.

Gift Card-only orders are delivered free of charge. Standard delivery charges apply when a Gift Card(s) are purchased in a mixed basket with other products.

Gift Cards cannot be returned or exchanged. Returned items purchased with a Gift Card will be refunded as account credit, which can be redeemed against your next order.

Gift cards can not be transferred between stores.

Product Care

It is important to take good care of your new Nip Tuck swimsuit and keep it looking it's best. Here are our recommendations:

-Always hand wash in cold water separately. Do not bleach, tumble dry, dry-clean or iron your swimsuit.

- Rinse your swimsuit thoroughly after every use, dry flat in
shade and avoid direct sunlight. Some colours may fade in sunlight or chlorinated water.

Read our comprehensive list of care instructions here.

Sizing Information

We understand that buying curvy swimwear online is difficult! And we want you to feel confident when in and around the water. This means choosing the correct size for you! Don’t worry, we’re here to help.

Head to our Size guide HERE and follow the measurement instructions to find your perfect fit.

Still not sure? That’s okay – we’re here to help! Contact our friendly customer care team for further assistance.

Get in touch

Have questions about your order, or a general enquiry?