Lodge a Return
Returns can be confusing, but don’t worry, we’re here to help! Please read all information on this page if you still have a question, please contact us via live chat or email us here.
Please note, items marked as “FINAL SALE”, are not eligible for returns, so please choose carefully.
If you are ordering online for the first time, or unsure about your size or have questions about a particular style or colour, please contact us prior to ordering. We’d love to help!
HOW TO RETURN YOUR PRODUCT
How do I lodge my return?
To lodge a return, follow this link to our returns portal and follow the steps.
Returns are available for recent orders within 30 days. Items must be in original, unworn condition with tags and hygiene strip attached. If you paid for shipping at the time of your original order, you will not be refunded the cost of shipping when we process your return to your original payment method.
- Opt for an Exchange to avoid any handling fees!
- Exchanges are only available for AU and US customers at this time. If the original order was purchased with a discount code, unfortunately it will not apply to the exchange, unless you are simply exchanging the size of the same style.
- There is a 28-day period between when you submit your exchange and when you drop it off at the post office.
- Exchange orders will be processed automatically once your return has been received by the Post Office. You will receive tracking confirmation right away once your exchange has been dispatched from our warehouse!
- If you don’t manage to drop off your item in time at the Post Office and your item sells out your exchange request will convert into a standard return, and you will be refunded for you items.
STORE CREDIT (GIFT CARD)
- Opt for a Store Credit to avoid any handling fees!
- Gift cards have a validity period of 3 years (36 months) and cannot be extended after expiry.
- Gift Cards are not redeemable for cash and cannot be applied on previous or existing orders.
- Refunds will incur a $11.95 handling fee, to cover postage costs back to our warehouse, this will be deducted from your refund at the time of processing.
- All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (e.g., store credit gift card + PayPal/Credit Card/Debit Card/Afterpay), the funds will be reversed to those methods accordingly and it can take up to 10 business days for the refund to be reflected at your end.
- Easy returns are great but avoiding a return is better. Be sure to check our size guide here or email us - we're happy to help you.
- No changes can be made to your return request once you have posted your return. Any changes MUST be requested with our Customer Care team prior to you shipping your return.
- All returned items must be received back to us in original condition - unworn, unwashed, with all tags / hygienic stickers still attached.
- Please allow 4-6 business days for our returns department to process your return.
- We offer free return shipping on all returns opting for a Store Credit (gift card) or Exchange lodgement.
- Any returns opting for a refund will have the $11.95 handling fee, to cover cost of postage back to our warehouse, this will deduct from the refund at time of processing.
- Original shipping costs are non-refundable
- RETURN TO SENDER PARCELS: Any customers who return an order and mark the parcel as Return to Sender will have a $14.95 shipping fee deducted from their return. Any customers who return an order back to our fulfilment warehouse will have the $3 processing fee for each item deducted from their return.
Receiving a faulty item is unlikely, but it can happen! If you have received a faulty item, please email us immediately so our customer service team can assist in resolving this incident. This email must include:
- Your order number.
- Your style number.
- 2 images (minimum) of the faulty item.
DISCOUNTS AND PROMOTIONS
Please be mindful that sale items titled with ‘FINAL SALE’ are not qualified for a return.
Swimwear acquired with a discount code are accepted for returns through the online portal.
Any purchase made prior to an item being discounted is non-negotiable for a refund percentage once the corresponding sale begins.
Email us or message us on live chat, and our customer service team will assist you from here.
The Nip Tuck Swim Team Xx