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Returns can be confusing, but don’t worry, we’re here to help! Please find all of our information on this process below.
If your new Nip Tuck swimwear isn’t fitting you perfectly or you’ve changed your mind, you can choose either a:
- Store Credit (3 year expiry)
- Full refund*
*Refunds DO NOT include shipping charges. These costs will not be refunded.
** Exchanges are only available to US & AU customers at this time.
If your swimwear fits the following criteria, it is eligible for a return:
- Full priced (not marked with ‘FINAL SALE’)*
- Ordered within the last 30 days.
- In original condition, un-worn and un-washed with tags and hygiene label attached.
PLEASE NOTE : Items marked as ‘FINAL SALE’ cannot be returned for a refund, exchange or store credit.
If you have purchased items using a discount code or temporary promotion, these items will be accepted for a return through the online returns portal.
Receiving a faulty item is unlikely, but it can happen! If you have received a faulty item, please email us immediately so our customer service team can assist in resolving this incident. This email must include:
- Your order number.
- Your style number.
- 2 images (minimum) of the faulty item.
Please note that exchanges are only available for AU and US customers at this time.
There is a 28-day period between when you submit your exchange and when you drop it off at the post office. Please return your item to the Post Office as soon as possible to avoid missing out in case your item sells out.
Once your exchange is dropped off at the Post Office, your package will display as “In Transit” and your order will be created and shipped. If you don’t manage to drop off your item in time at the Post Office and your item sells out your exchange request will convert into a standard return and you will be refunded for you items.
Discounts and Promotions:
Please be mindful that sale items titled with ‘FINAL SALE’ are not qualified for a return.
Swimwear acquired with a discount code are accepted for returns through the online portal.
Any purchase made prior to an item being discounted is non-negotiable for a refund percentage once the corresponding sale begins.
RETURNS PRICING AND PROCEDURES
Returns pricing USA:
Select store credit or exchange to avoid any postage costs and receive credit for your next purchase.
For ALL refunds, return pricing is calculated based on item weight.
To return your products in the United States:
1. Submit your returns request through the portal below
2. Return your products using postal packaging (satchels or envelopes only – no boxes).
3. Download and print your return label. Please tape this securely to the parcel and ensure the barcode is not covered.
4. Pass your parcel to your nearest UPS centre as soon as possible.
Your refund or store credit may take 4-6 business days to be processed once we have received your return. Banks and payment services (such as Paypal and Afterpay) may take up to 5-10 business days to clear funds into your account.
Email us and our customer service team will assist you from here.
The Nip Tuck Swim Team